Frequently Asked
Questions
Everything you need to be & feel ready to train—how to prepare, what to expect & policies for when plans change.
When & what should I eat before a workout?
Eat a light snack 60-90 minutes beforehand if you tend to get lightheaded or run low on energy. Options: a banana, yogurt with fruit, oatmeal, or whole-grain crackers with cheese. Aim for a balance of carbohydrates and a bit of protein for sustained energy
What do I wear to my session(s)?
Wear clean, comfortable, athletic clothing that allows you to move freely.
What should I bring / do before & after my session(s)?
Use the restroom before we begin, especially if we're jumping into circuits or longer sessions.
Bring a reusable water bottle, staying hydrated supports performance and recovery.
Communicate any soreness, injuries, or changes in your routine before we start, even small updates help me personalize your session.
Wash your hands before and after your workout using our sink, its a simple way to keep things clean and safe for everyone.
Shower after sweaty sessions, we've got showers and towels available if you need them!
Winter Tip: Bring training shoes if you can, keeping our floors clean makes a big difference.
Pre & Post-
Workout
I can’t make a session—what is your cancellation policy?
We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of 100% of the price of your scheduled appointment.
Clients must provide a minimum of 12 hours' notice for any cancellation or rescheduling of scheduled sessions/classes. Failure to provide such notice will result in the client being deducted the full session price. No verbal cancellations.
I’m feeling under the weather—should I still come in?
It's usually okay and often beneficial to train if your symptoms are mild and "above the neck", like a runny nose, stuffy sinuses, or a light sore throat.
Please stay home if your symptoms are "below the neck,” such as chest congestion, persistent coughing, or anything that feels deeper. A low-effort walk at home may still feel good and help ease symptoms, but it's best to skip in-person training until you're on the mend.
If you're running a fever, feeling totally wiped out, or dealing with full-body aches, it's best to rest and recover at home. Out of care for everyone, please dont come in with anything contagious.
If you're choosing to train while not feeling 100%, wearing a mask is appreciated. Well also plan to dial back the intensity of your session.
Most importantly, keep me in the loop as soon as you can if you're feeling sick or injured. The usual 12-hour cancellation policy still applies, but I understand life happens, communication makes all the difference.
Cancellations & Illness
When do my training packages expire?
Training packages expire on the date specified at the time of purchase. Any unused sessions remaining after the expiration date will be forfeited. However, if a new training package is purchased prior to or on the expiration date, any remaining sessions from the expired package will be transferred to the new package.
Do my training packages auto-renew?
Unless otherwise specified in writing, training packages will automatically renew upon depletion of all sessions prior to the stated expiration date. Clients are responsible for monitoring their remaining sessions and providing written notice to opt-out of auto-renewal.
What’s your package refund policy?
For training packages, a 50% refund of the total package price is available if cancellation occurs before the completion of the second scheduled session. After the completion of the second scheduled session, training packages are non-refundable.
What’s your membership refund policy?
All memberships are non-refundable. Cancellations must be submitted in writing before the 15th of the month to avoid the next billing cycle.